Privacy Policy & Cookies

Privacy Policy:

At Planet Photo, we are committed to ensuring that your privacy is protected with the highest standard of security and confidentiality. You can rest assured that any personal information that you provide will only be used in accordance with this privacy statement. Your personal information will only be used to complete your order or for technical needs. In no circumstance, will this data be sold or disclosed to third parties without your permission.
Our policy is in compliance with the European Directive No. 2000/31/CE, which states that the legislation applied to electronic commerce is that of the country in which the service provider is established.
The following methods of application are governed by the French law of June 21, 2004, named ‘Loi de Confiance dans l’Economie Numérique’.

In accordance with these texts, the nature of the personal information we collect has been declared to the following authority: Commission Nationale Informatique et Libertés (

We collect and use two types of personal information:

  • Your personal information needed to carry out an order placed with us. It allows us to send the order to you or contact you in the event of a problem.
  • Your personal information with which you created an account with us. It allows us to tailor our goods, services, website and marketing materials to you and your preferences.

Disclosing your personal information:

With your permission, we may disclose this data to third parties. You may then receive commercial offers and emails from our selected partners. Under the Law Loi Informatique et Libertés of 06/01/1978, you have the right to access, modify, correct or delete personal information. You can exercise this right by writing to: Planet Photo, Bâtiment California, Hall A 1244 L’occitane, 31670 Labège, indicating your name, address and email. You can also contact us by email at info@Planet

Email preferences:

By accessing your account you can manage your newsletter subscriptions. Just go to ‘My Account’, ‘Control Panel’ and ‘My Subscriptions’. Here you’ll be able to select or deselect your subscriptions.

Non-personal details:

Planet Photo automatically collects and saves to its’ server information transmitted by your browser, for example:

  • Type and version of your browser
  • Operating system used
  • Referrer URL (the last page visited)
  • IP address
  • The time at which you accessed the server

Planet Photo cannot attribute this data to an individual. If the data is crossed with other sources, the data will be deleted after processing.


As you browse our website cookies will be placed on your computer. Cookies allow us to distinguish you from other users by gathering and remembering information about your preferences. It helps us provide you with a positive browsing experience and allows us to improve our website. Our publicity partner, Adroll, allows us to retarget you with personalised banner ads featuring product-level recommendations based on these preferences once you leave our website and visit other internet pages.

Overall, cookies help us provide you with a more personalised web experience, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any personally identifiable information about you, such as your name, email, address or telephone number, nor do they damage your computer or contain viruses. You can choose to opt out and/or delete these cookies via your web browser. For more information or to opt out of AdRoll and their partners targeted advertising, please click here.

Please find our complete privacy policy by clicking here